While working at Buckle, I initiated, managed, and executed the design of a style guide for Gateway Insurance Company, a company owned by Buckle. The goal of the style guide was to improve brand consistency and serve as a base for future collaboration.
After publishing the style guide, I applied the design to a website redesign. Gateway Insurance Company was purchased to manage the insurance claims for Buckle and additional managing general agents. Insurance customers would come to Gateway’s website to submit a claim, but the process was different based on each referring company. My goal with the website redesign was to simplify the user experience and clearly explain action to take to submit a claim to reduce stress.
I also designed the user experience for the claim process. Originally, customers downloaded a PDF, completed it, and emailed it back to Gateway to submit a claim. I wanted to simplify this process, so I designed a form on the website, grouping information together, and making the process to complete it straight-forward.